Aberdeen Railway Station

Ticket Office

Monday To Friday: 06:15:00.000 - 21:30:00.000
Saturday: 06:15:00.000 - 19:00:00.000
Sunday: 08:45:00.000 - 21:30:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: ScotRail

Smartcard Topup

First Class Lounge

Monday To Friday: 06:15:00.000 - 21:30:00.000
Saturday: 06:15:00.000 - 19:00:00.000
Sunday: 08:45:00.000 - 21:30:00.000

Located

Above booking office on the main concourse. Our lounge is unstaffed with access granted via an intercom system.

Tickets accepted

Inter-Available First Class tickets valid for travel on ScotRail services that day.

LNER tickets are accepted

Caledonian Sleeper Club room and Double room guests are permitted access.

'Cross Country only' tickets not accepted.

Facilities

Charging points and USB charging is available.

Refreshments

Complimentary refreshments and light snacks. Coffee and water machine.

Wi-Fi

Yes

Showers include an Accessible Shower

Yes

Seated Area

Waiting Room

Trolleys

Station Buffet

WHSmith

Toilets

The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

WHSmith newsagent. Station has two PhotoMe photo booths.

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

[email protected]

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

• Left of the electronic ticket gates on the main concourse.

Staff Assistance Available

Meeting Point: At the Automatic Ticket Gates inside the station

Monday Tuesday Wednesday Thursday Friday Saturday: 05:00:00.000 - 00:45:00.000
Sunday: 08:45:00.000 - 00:45:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This is a Category A station. This station has step-free access to all platforms. Tactile paving to all platforms

Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

Ticket Gates

 Ticket gates to all platforms

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 80

Sheltered: yes

Location: additional cycle parking located outside Union Square Shopping Centre

Storage Type: Stands

Car Park

Website: https://www.nationalrail.co.uk/

Name: South College Street Car Park

Operator: ScotRail

Spaces: 188

Taxi Rank

visit www.traintaxi.co.uk for details of taxis available for hire

Bus Services

For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

Metro Link

Airport Link

Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit Traveline Scotland or call 0871 200 22 33 (24 hours).

Rail Replacement Services

Please click on the link below for the exact bus pick up location:-

College Street, next to Car Park. No access via front of station.

Cycle Hire

Port Link

Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit Travelline Scotland or call 0871 200 22 33 (24 hours).

Car Hire