Dumfries Railway Station

Ticket Office

Monday To Friday: 06:35:00.000 - 19:30:00.000
Saturday: 06:35:00.000 - 19:30:00.000
Sunday: 10:30:00.000 - 19:55:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: ScotRail

Smartcard Topup

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Cafe

Toilets

The Ladies toilets are located on Platforms 1 and 2; these toilet facilities are available from 06:30-19:30. The Gents toilets are located on Platform 1; these toilet facilities are available from 06:30-19:30. Radar - National Key Scheme toilets are located on Platform 1; available 24 hours a day.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Customer Service

[email protected]

Left Luggage

Website: https://www.nationalrail.co.uk/

Lost Property

Help Line

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Website: https://www.nationalrail.co.uk/

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Passenger Help Points

Passenger Assistance Meeting Points

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

• Ticket Office

Located on Platform 1.

• Platform 1

At the help point.

• Platform 2

At the café, next to the entrance.

Staff Assistance Available

Monday To Friday: 05:00:00.000 - 00:00:00.000
Saturday: 05:00:00.000 - 00:00:00.000
Sunday: 09:45:00.000 - 00:00:00.000

Induction Loop

Accessible Ticket Machines

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Step Free Access

Whole station

This is a Category A station with level access to both platforms and a footbridge connecting platform 1 and 2 with lifts. Passenger assistance meeting point for customers travelling towards Carlisle is at the departing platform. For passengers travelling towards Glasgow, the passenger assist meeting point is the booking office.

Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 20

Sheltered: yes

Storage Type: Stands

Car Park

Website: https://www.nationalrail.co.uk/

Name: Station Car Park

Operator: ScotRail

Spaces: 134

Taxi Rank

visit www.traintaxi.co.uk for details of taxis available for hire

Bus Services

For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

Metro Link

Airport Link

Rail Replacement Services

Please click on the link below for the exact bus pick up location:-

Station car park at ticket office side

Cycle Hire

Port Link

Car Hire

Glenrental car hire - Platform 2 Tel. 01387 266550