Denmark Hill Railway Station

Ticket Office

Monday To Friday: 06:10:00.000 - 21:00:00.000
Saturday: 06:40:00.000 - 20:00:00.000
Sunday: 08:10:00.000 - 17:40:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster top-up is only available from the self-service ticket machine.

Oyster Cards cannot be purchased at this station.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Thameslink

Travelcard Zone

Zone 2

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Left Luggage

Lost Property

Help Line

If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018

Website: https://www.nationalrail.co.uk/

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Passenger Help Points

The Assistance Meeting Point is in the Booking Hall.

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Accessible toilets at this station are accessed using a RADAR key.

Step Free Access

Whole station

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is in the Booking Hall.

Ticket Gates

Impaired Mobility Set Down

Wheelchairs Available

Cycle Storage

Spaces: 85

Sheltered: yes

Location: A cycle hub is available on Windsor Walk, on the left hand side of the entrance. To access the cycle hub, a Key Smartcard is required. Apply for one free of charge from the Thameslink website.Cycles are left at owners risk. Abandoned cycles may be removed.

Storage Types Available: Stands

Storage Type 1: Compound

Storage Type 2: Wheel Racks

Car Park

Taxi Rank

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link

Airport Link

Rail Replacement Services

Please click the link for details regarding the rail replacement bus location.

Cycle Hire

Port Link

Car Hire