London Paddington Railway Station

Facilities

London Paddington railway station is a very large national hub station in Westminster City Council, London. It is managed by Network Rail.

Address

London Paddington station
Praed Street
London
Greater London
W2 1HQ

Tickets

Ticket Office

Monday Tuesday Wednesday Thursday Friday Saturday: 06:10:00.000 - 22:15:00.000
Sunday: 07:00:00.000 - 22:15:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Great Western Railway, Heathrow Express, Elizabeth line, London Underground

Travelcard Zone

Zone 1

Smartcard Topup

Facilities

First Class Lounge

Monday To Friday: 05:00:00.000 - 23:30:00.000
Saturday: 05:00:00.000 - 21:00:00.000
Sunday: 10:00:00.000 - 23:30:00.000
: 05:00:00.000 - 23:30:00.000

Located

Platform 1.

Tickets Accepted

All First Class.

Facilities

The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.

The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet.

There is a large screen TVs showing Sky News and also a departures board showing train times.

The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.

There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information.

Refreshments

Bar offering complimentary refreshments.

Wi-Fi

Available.

Showers

No.

Concessions for Standard Class sleeper customers

Yes.

Seated Area

Waiting Room

Monday To Friday: 07:00:00.000 - 22:00:00.000
Saturday: 07:00:00.000 - 22:00:00.000
Sunday: 07:00:00.000 - 22:00:00.000

Platform 12

Trolleys

Station Buffet

Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

Toilets

Accessible toilets are located on Platforms' 1 and 12.

A Changing Places facility is located on Platform 12.

There are dedicated breastfeeding rooms / Parent & Baby rooms;

within the Ladies toilets on Platform 1
within the public toilets on Platform 12.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

Located on concourse

Bureau De Change

Retail Outlets

News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth Vending machine

CCTV

Customer Information Service

Departure Screens

Arrival Screens

Announcements

Customer Service

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Left Luggage

Phone: 020 3468 4709

Website: https://www.excess-baggage.com/

Lost Property

Accessibility

Help Line

Phone: 03457114141

Website: https://www.nationalrail.co.uk/

Passenger Help Points

Staff Assistance Available

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

Induction Loop

Accessible Ticket Machines