Stevenage Railway Station

Ticket Office

Monday Tuesday Wednesday Thursday: 06:15:00.000 - 20:30:00.000
Friday: 06:15:00.000 - 21:45:00.000
Saturday: 06:30:00.000 - 21:30:00.000
Sunday: 08:00:00.000 - 20:15:00.000

Pre-purchase Collection

Ticket Machine

Oyster Pre-Pay

Oyster Topup

Oyster Validator

Oyster Notes

Oyster cannot be used at this station.

Smartcards Issued

Smartcard Validator

Penalty Fares

Applicable Operators: Thameslink, Great Northern

Smartcard Topup

Smartcard Notes

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.

First Class Lounge

Seated Area

Waiting Room

Trolleys

Station Buffet

Toilets

Located within the booking hall.

Baby Change Facilities

Showers Available

Public Telephones

WiFi

Web Kiosk

Post Box

Tourist Information Office

Cash Machine

ATM located in station entrance

Bureau De Change

Retail Outlets

CCTV

Customer Information Service

Departure Screens

Announcements

Left Luggage

Lost Property

Help Line

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:Phone - 0800 058 2844 Textphone - 0800 138 1018

Website: https://www.greatnorthernrail.com/travel-information/travel-help/assisted-travel

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

Passenger Help Points

Staff Assistance Available

Induction Loop

Accessible Ticket Machines

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Accessible Ticket Counter

Train Access Ramp

NKS (RADAR) Toilets

Accessible toilets at this station are accessed using a RADAR key.

Step Free Access

partialStation

This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.

The Assistance Meeting Point is by the ticket office.

Ticket Gates

Impaired Mobility Set Down

Station staff  assistance to ground level, subject to staff availability. Cannot be guaranteed

Wheelchairs Available

Cycle Storage

Spaces: 266

Sheltered: yes

Location: Located in both the short and long term car parks. Cycles are left at owners risk. Abandoned cycles may be removed.

Storage Type: Stands

Car Park

Taxi Rank

Located outside the main entrance.

Bus Services

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Metro Link

Airport Link

Rail Replacement Services

Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:

Cycle Hire

Port Link

Car Hire